FAQ

You can place an order directly through our website. Selected products may also be available through Etsy, local markets, or special Bathboard events.

For custom, corporate, or wedding orders, please contact us before placing your order so we can confirm quantity, timeline, packaging, and branding options.

Please contact us as soon as possible. If your order has not been prepared, packed, or shipped yet, we will do our best to help.

Once an order has been processed or shipped, we may not be able to make changes or cancellations.

Please contact us immediately with your order number and the correct address. If your order has not yet shipped, we will do our best to update it.

Bathboard CO is not responsible for packages delivered to an incorrect address entered at checkout.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Please allow some time for the carrier to activate tracking after the label has been created.

Our soaps are handmade in small batches, so some products may sell out. If an item is unavailable, please check back soon or contact us to ask about the next restock.

Yes. Many Bathboard products are designed to be gift-ready. Selected products and gift sets may include custom message cards or curated packaging options.

Yes. Our soaps are handmade in Canada in small batches. Because they are handmade, each bar may have small variations in colour, texture, finish, scent intensity, and design.

Each Bathboard soap is unique. Small differences in colour, texture, shape, bubbles, and finish are normal and part of the handmade process.

Only Cloud Soft is made without added fragrance.

Other bars, including Rosewater Calm, Ocean Soft, Olive Branch, and Crystal Calm, are scented. Please review each product page for scent and ingredient details.

Everyone’s skin is different. Cloud Soft is unscented and made without added fragrance, which may be preferred by customers looking for a simpler option.

Please review the ingredient list before use. If irritation occurs, discontinue use.

Most Bathboard soap bars are approximately 120 g. Because each bar is handmade, weight may vary slightly.

To help your soap last longer, keep it dry between uses. Place it on a draining soap dish or dry surface, and avoid leaving it sitting in water.

Our soaps are designed for external use on the body and hands. Avoid contact with eyes. If irritation occurs, discontinue use.

No. Crystal Calm has a translucent, clear-look finish. It is not fully transparent, but the embedded decorative figures can be seen through the soap.

We currently ship within Canada. Additional shipping options may become available as Bathboard grows.

Local pickup may be available in Calgary for selected orders, events, or custom orders. Please contact us before ordering if you would like to request local pickup.

Most ready-to-ship items are prepared within the processing time shown at checkout.

Custom orders, wedding gifts, corporate gifts, and large quantities may require additional time.

Once your package leaves Bathboard CO, delivery timing depends on the shipping carrier. If your tracking has not updated immediately, please allow time for the carrier to scan and activate the tracking information.

If your package appears significantly delayed, contact us and we will help you review the next steps.

Due to the personal-use nature of soaps and bath products, we cannot accept returns on opened or used items.

If your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible with your order number and photos of the item and packaging.

Please contact us before sending anything back. Returns must be approved in advance.

Approved returns must be unused, unopened, and in original condition. Return shipping costs may be the responsibility of the customer unless the issue was caused by an error on our side.

Please contact us with your order number and photos. If we sent the wrong item, we will do our best to make it right.

Please contact us within 48 hours of delivery with clear photos of the damaged item and the packaging. We will review the issue and help with the next step.

Yes. Bathboard offers curated gift sets for self-care, birthdays, housewarming gifts, weddings, corporate gifting, and special occasions.

Yes. We can create handmade soap gifts, curated bath sets, and custom packaging for weddings, bridal showers, bridesmaid gifts, and guest favors.

Yes. Bathboard offers custom gifting options for companies, events, spas, boutiques, hotels, wellness studios, and client appreciation gifts.

Yes, custom branding options may be available for bulk orders. Options may include branded stickers, custom cards, belly bands, and curated gift packaging.

Please contact us before ordering to confirm quantity, timeline, logo details, packaging options, and pricing.

Custom branding options are generally available for orders of 10+ bars, depending on the type of customization.

For larger corporate, wedding, or event orders, please contact us for a custom quote.

A Bathboard is a premium bath tray designed to sit across the bathtub and help create a more intentional, beautiful, and relaxing bath experience.

Wipe your Bathboard dry after each use. Avoid leaving it sitting in water or storing it in a humid area for long periods.

Store it in a dry, ventilated place between uses.

Wood is a natural material and should be cared for properly. Bathboard products are designed for bath rituals, but they should not be submerged in water or left wet after use.

Ingredients are listed on each product page and on the product label whenever applicable.

Yes. Bathboard soaps are for external use only.

Rinse thoroughly with water. If irritation continues, discontinue use.

Bathboard soaps are not toys. Children should use bath products only with adult supervision.

Please contact us and include a screenshot or short description of the issue. We will do our best to help.

You can contact us through our website contact form or by email.

Email: bathboardco@gmail.com

Website: www.bathboard.ca

From time to time, Bathboard may offer special promotions, bundles, event pricing, or limited seasonal offers. The best way to stay updated is to join our email list or follow us on Instagram.